Zendesk MCP Server

A Zendesk MCP (Model Context Protocol) server for Kojo. Gives Claude access to support tickets and Help Center articles for trend analysis, knowledge base management, and customer insight research.

Example usage

• "Fetch all tickets from the past week and provide an analysis of any trends you find"
• "Pull last month's solved tickets and identify the top 5 feature gaps driving support volume"
• "Search our help center for articles about approvals — are there any gaps we should fill?"
• "Draft a new help center article explaining how to set up invoice matching"

Tools

Tool	Description
fetch_tickets	Search tickets by date range and status. Returns full conversation transcripts. Supports natural language dates ("past month", "past 7 days").
read_articles	Search, list, or get Help Center articles. Includes section discovery for browsing the knowledge base structure.
create_article	Create new Help Center articles (drafts by default).
update_article	Update article title, body, or draft status.

Setup

1. Get a Zendesk API token

1. Log into Zendesk as an admin
2. Go to Admin Center > Apps and integrations > Zendesk API
3. Enable Token Access if not already enabled
4. Click Add API token, give it a name, and copy the token

2. Install and build

git clone <repo-url>
cd zendesk-mcp
npm install
npm run build

3. Configure Claude Code

Add to your .mcp.json:

{
  "mcpServers": {
    "zendesk": {
      "type": "stdio",
      "command": "node",
      "args": ["/absolute/path/to/zendesk-mcp/build/index.js"],
      "env": {
        "ZENDESK_SUBDOMAIN": "your-subdomain",
        "ZENDESK_EMAIL": "your-email@example.com",
        "ZENDESK_API_TOKEN": "your-api-token"
      }
    }
  }
}

Replace the env values with your own. The subdomain is the part before .zendesk.com in your Zendesk URL.

Optional environment variables

Variable	Description
ZENDESK_DEFAULT_PERMISSION_GROUP_ID	Default permission group for new articles. If unset, Zendesk assigns its own default.

Requirements

• Node.js 18+
• A Zendesk account with API token access
• Claude Code with MCP support