MCP Servers

Zendesk MCP Server for Heroku

Enables interaction with Zendesk Support for managing tickets, comments, and filtering via the Model Context Protocol. It allows LLMs to perform actions like creating, updating, and listing support tickets through natural language in a Heroku-native environment.

README

Zendesk MCP Server for Heroku

A Model Context Protocol (MCP) server for Zendesk Support integration.

Features

Ticket Management - Get, create, update tickets
Comments - Add public replies and internal notes
Filtering - Filter by status, priority, and more
Heroku Native - Designed for Heroku deployment with MCP process support

Available Tools

Tool	Description
`get_tickets`	List tickets with filtering and pagination
`get_ticket`	Get ticket details by ID
`get_ticket_comments`	Get all comments on a ticket
`create_ticket`	Create a new support ticket
`create_ticket_comment`	Add a comment to a ticket
`update_ticket`	Update ticket status, priority, etc.

Deployment

One-Click Deploy

Click the "Deploy to Heroku" button above.

Configure Credentials

heroku config:set ZENDESK_SUBDOMAIN=mycompany
heroku config:set ZENDESK_EMAIL=agent@mycompany.com
heroku config:set ZENDESK_API_TOKEN=your-api-token

Get your API token from Zendesk Admin > Apps and integrations > APIs > Zendesk API.

Register with Heroku AI

heroku addons:attach your-main-app::INFERENCE -a my-zendesk-mcp

Usage

response = client.chat.completions.create(
    model=os.getenv("INFERENCE_MODEL_ID"),
    messages=[
        {"role": "user", "content": "Find all urgent tickets opened today"}
    ],
    extra_body={
        "heroku": {
            "mcp_servers": ["mcp-zendesk"]
        }
    }
)

License

MIT

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