SmartCustomerSupportMCP
A MCP-based intelligent customer service system that provides smart Q\&A, human agent transfer, order inquiries, and product knowledge management.
README
智能客服示例
这是一个基于MCP框架的智能客服系统示例项目，用于演示如何构建和部署智能客服应用。
文档：https://mp.weixin.qq.com/s/gz3ZL_3XD8sfxustNQvK2g
功能特点
- 智能问答服务
- 人工客服转接
- 订单信息查询
- 产品知识库管理
系统要求
- Python >= 3.10
- MCP框架 >= 1.6.0
安装
- 创建并激活虚拟环境（推荐）：
uv venv
source .venv/bin/activate # Linux/macOS
- 安装依赖：
uv pip install .
使用方法
- 使用inspector：
npx @modelcontextprotocol/inspector uv --directory /opt/apps/python_project/SmartCustomerSupportMCP run mcp-smart-customer-support
- 使用Vscode或Claude等桌面应用
{
"mcpServers": {
"SmartCustomerSupportMCP": {
"command": "uv",
"args": [
"--directory",
"/opt/apps/python_project/SmartCustomerSupportMCP",
"run",
"mcp-smart-customer-support"
]}
}
}
项目结构
src/mcp_smart_customer_support/
├── __init__.py # 包初始化文件
├── mcp_server.py # MCP服务器实现
├── human_customer_service.py # 人工客服处理模块
├── order_operations.py # 订单操作相关功能
└── product_knowledge.py # 产品知识库管理
作者
ggguo (admin@precariat.tech)
许可证
本项目采用MIT许可证。
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