MCP Servers

ServiceNow MCP Lite

Connects AI assistants to a ServiceNow instance, providing tools for Table API CRUD, incident lifecycle, CMDB queries, knowledge search, and user lookup.

README

ServiceNow MCP

A compact Model Context Protocol server that connects AI assistants (Claude, and any MCP-compatible client) to a ServiceNow instance. Twelve focused tools covering the essentials: Table API CRUD, aggregates, incident lifecycle, CMDB queries, knowledge search, and user lookup.

This is the limited public edition of a larger private toolset by Vikram Karety.

Tools

Tool	What it does
`list_records`	Query any table with encoded queries, field selection, and pagination
`get_record`	Fetch a single record by sys_id
`create_record`	Insert into any table
`update_record`	Patch any record by sys_id
`delete_record`	Delete a record by sys_id
`aggregate_records`	Count records, optionally grouped by a field
`create_incident`	Create an incident with common fields
`update_incident`	Update by number or sys_id, append comments or work notes
`search_knowledge`	Full-text search across published knowledge articles
`cmdb_query`	Query configuration items by CI class
`get_user`	Look up a user by user_name, email, or sys_id
`instance_info`	Build name, version, and the authenticated user

Setup

Requires Node.js 18+ and a ServiceNow instance (a free Personal Developer Instance works).

git clone https://github.com/vikram-karety/ServiceNow.git
cd "ServiceNow/ServiceNow MCP"
npm install
npm run build

Configuration

Set three environment variables:

Variable	Example
`SN_INSTANCE_URL`	`https://dev12345.service-now.com`
`SN_USERNAME`	`admin`
`SN_PASSWORD`	your password

Claude Desktop / Claude Code

{
  "mcpServers": {
    "servicenow": {
      "command": "node",
      "args": ["/path/to/ServiceNow/ServiceNow MCP/dist/index.js"],
      "env": {
        "SN_INSTANCE_URL": "https://dev12345.service-now.com",
        "SN_USERNAME": "admin",
        "SN_PASSWORD": "..."
      }
    }
  }
}

Example prompts

"Show me the five most recent P1 incidents."
"How many open incidents per assignment group?"
"Create an incident: email is down for the Austin office."
"Find knowledge articles about VPN setup."
"Which Linux servers are in the CMDB?"

Notes

Credentials come only from environment variables. Nothing is stored or logged.
Writes go through the standard Table API and respect your instance's ACLs.
MIT licensed.

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