ProductLane MCP Server

ProductLane MCP Server

Provides AI assistants with access to ProductLane support threads, contacts, changelogs, and documentation through a set of MCP tools.

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README

ProductLane MCP Server

An MCP server for the ProductLane API. Gives AI assistants access to support threads, contacts, changelogs, and docs.

Tools

Threads

Tool Description
list_threads List threads, optionally filtered by state (NEW, PROCESSED, COMPLETED, SNOOZED)
get_thread Get full details of a thread including conversation history
get_thread_messages Get the full conversation history (all messages/replies) for a thread
reply_to_thread Send an email reply to a thread (plain-text newlines auto-converted to HTML)
update_thread Update thread state, title, assignee, pain level, project, tags

Contacts

Tool Description
get_contact Look up a contact by ID

Changelogs

Tool Description
list_changelogs List changelog entries for a workspace
create_changelog Publish a new changelog entry
update_changelog Update an existing changelog entry
delete_changelog Delete a changelog entry

Docs: Articles

Tool Description
list_doc_articles List published articles for a workspace, optionally filtered by group
get_doc_article Get a published article by ID including full content
create_doc_article Create a new article (supports Markdown content)
update_doc_article Update an article's title, content, summary, published/archived state
delete_doc_article Delete an article

Docs: Groups

Tool Description
create_doc_group Create a new group to organize articles
update_doc_group Update a group's name or display order
delete_doc_group Delete a group (articles become ungrouped)
move_articles_to_group Move articles to a group, or pass null to ungroup

Setup

1. Get a ProductLane API key

Go to your ProductLane workspace settings to generate an API key.

2. Configure in Claude Code

Add to your .mcp.json:

{
  "mcpServers": {
    "productlane": {
      "command": "node",
      "args": ["/path/to/productlane-mcp/dist/index.js"],
      "env": {
        "PRODUCTLANE_API_KEY": "your-api-key"
      }
    }
  }
}

3. Build

npm install
npm run build

Development

npm run dev    # Run with tsx (no build step)
npm run build  # Compile TypeScript
npm start      # Run compiled output

Known Issues

  • GET /threads/{id}?includeConversation=true may return 500 on threads with API-sent replies. The server tries with it enabled and falls back without it. Use get_thread_messages as an alternative. (Reported to ProductLane 2026-03-04)
  • Thread state does not directly control inbox tab placement — determined by multiple factors including state, snooze timing, and workspace settings.

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