ProductLane MCP Server
Provides AI assistants with access to ProductLane support threads, contacts, changelogs, and documentation through a set of MCP tools.
README
ProductLane MCP Server
An MCP server for the ProductLane API. Gives AI assistants access to support threads, contacts, changelogs, and docs.
Tools
Threads
| Tool | Description |
|---|---|
list_threads |
List threads, optionally filtered by state (NEW, PROCESSED, COMPLETED, SNOOZED) |
get_thread |
Get full details of a thread including conversation history |
get_thread_messages |
Get the full conversation history (all messages/replies) for a thread |
reply_to_thread |
Send an email reply to a thread (plain-text newlines auto-converted to HTML) |
update_thread |
Update thread state, title, assignee, pain level, project, tags |
Contacts
| Tool | Description |
|---|---|
get_contact |
Look up a contact by ID |
Changelogs
| Tool | Description |
|---|---|
list_changelogs |
List changelog entries for a workspace |
create_changelog |
Publish a new changelog entry |
update_changelog |
Update an existing changelog entry |
delete_changelog |
Delete a changelog entry |
Docs: Articles
| Tool | Description |
|---|---|
list_doc_articles |
List published articles for a workspace, optionally filtered by group |
get_doc_article |
Get a published article by ID including full content |
create_doc_article |
Create a new article (supports Markdown content) |
update_doc_article |
Update an article's title, content, summary, published/archived state |
delete_doc_article |
Delete an article |
Docs: Groups
| Tool | Description |
|---|---|
create_doc_group |
Create a new group to organize articles |
update_doc_group |
Update a group's name or display order |
delete_doc_group |
Delete a group (articles become ungrouped) |
move_articles_to_group |
Move articles to a group, or pass null to ungroup |
Setup
1. Get a ProductLane API key
Go to your ProductLane workspace settings to generate an API key.
2. Configure in Claude Code
Add to your .mcp.json:
{
"mcpServers": {
"productlane": {
"command": "node",
"args": ["/path/to/productlane-mcp/dist/index.js"],
"env": {
"PRODUCTLANE_API_KEY": "your-api-key"
}
}
}
}
3. Build
npm install
npm run build
Development
npm run dev # Run with tsx (no build step)
npm run build # Compile TypeScript
npm start # Run compiled output
Known Issues
GET /threads/{id}?includeConversation=truemay return 500 on threads with API-sent replies. The server tries with it enabled and falls back without it. Useget_thread_messagesas an alternative. (Reported to ProductLane 2026-03-04)- Thread state does not directly control inbox tab placement — determined by multiple factors including state, snooze timing, and workspace settings.
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