NKS osTicket MCP
Enables AI agents to manage osTicket support tickets including listing, searching, reading, creating, updating, replying, deleting, managing subtickets, and downloading attachments.
README
NKS osTicket MCP
A Model Context Protocol server for osTicket. It lets AI agents (Claude, etc.) list, search, read, create, update, reply to and delete tickets, plus read stats, manage parent/child subtickets and download attachments.
It talks to the companion NKS osTicket API plugin, which exposes a single JSON endpoint inside osTicket.
Tools
| Tool | Purpose |
|---|---|
osticket_list_tickets |
List tickets (filter by status/department, paginated) |
osticket_search_tickets |
Full-text search by subject |
osticket_get_ticket |
One ticket with full message thread |
osticket_get_stats |
Total / open / closed / overdue counts |
osticket_list_statuses |
All ticket statuses |
osticket_create_ticket |
Create a ticket |
osticket_update_ticket |
Change status / due date / topic, add internal note |
osticket_reply_ticket |
Post a customer-facing reply (emailed) |
osticket_delete_ticket |
Delete a ticket (irreversible) |
osticket_link_subticket |
Link child under parent |
osticket_unlink_subticket |
Remove a child's parent link |
osticket_get_children |
List a parent's children |
osticket_get_parent |
Get a child's parent |
osticket_download_attachment |
Download an attachment (base64) |
Requirements
- Node.js ≥ 18
- The NKS osTicket API plugin installed on your osTicket instance
- An osTicket API key (Admin → Manage → API Keys) with the permissions your tools need, bound to the source IP this server runs from
Install
npm install
npm run build
Configuration
Set via environment variables (see .env.example):
| Variable | Required | Default | Description |
|---|---|---|---|
NKS_OSTICKET_URL |
yes | – | URL of the API entry, …/api/nks-osticket.php |
NKS_OSTICKET_API_KEY |
yes | – | osTicket API key |
NKS_OSTICKET_TIMEOUT_MS |
no | 30000 |
Request timeout |
NKS_OSTICKET_REJECT_UNAUTHORIZED |
no | true |
false allows self-signed TLS |
Use with Claude Code / Claude Desktop
Add to your MCP server configuration:
{
"mcpServers": {
"osticket": {
"command": "node",
"args": ["/absolute/path/to/nks-osticket-mcp/dist/index.js"],
"env": {
"NKS_OSTICKET_URL": "https://support.example.com/api/nks-osticket.php",
"NKS_OSTICKET_API_KEY": "your-api-key"
}
}
}
}
License
MIT — see LICENSE.
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