mcp-reliable-adapter
An MCP server that reliably accepts support tickets even during downstream SaaS outages, using transactional outbox, idempotency, retries, dead-letter handling, and an audit trail.
README
MCP Reliable Adapter

A small, clean-room reference implementation of an MCP server that accepts support tickets even when a downstream SaaS is temporarily unavailable. It demonstrates a transactional outbox, semantic idempotency, bounded exponential retries, dead-letter handling, recovery after restart, and an inspectable audit trail—with only SQLite as infrastructure.
Portfolio scope: this is deliberately compact and uses a fictional SaaS. It illustrates the delivery boundary and its failure modes; it is not presented as a production-ready help desk.
Why this exists
An MCP tool call and a third-party API call cannot share a transaction. If the process stops at the wrong instant, a naive adapter can lose the request or create the same ticket twice. This project first commits the request and an outbox item atomically, then performs the external side effect. Every retry carries the original idempotency key.
sequenceDiagram
participant C as MCP client
participant A as Adapter
participant DB as SQLite
participant S as Support SaaS
C->>A: submit_support_ticket(..., idempotency_key)
A->>DB: BEGIN IMMEDIATE
A->>DB: INSERT ticket + outbox + audit
A->>DB: COMMIT
A-->>C: pending + ticket_id
A->>DB: claim due outbox item
A->>S: create_ticket(..., same key)
alt success
S-->>A: external_id
A->>DB: delivered + audit
else transient failure
A->>DB: retry_at + bounded backoff + audit
else retry budget exhausted
A->>DB: dead_letter + audit
end
Quickstart
Requires Python 3.12+.
python3.12 -m venv .venv
source .venv/bin/activate
python -m pip install -e '.[dev]'
pytest
python -m build
mcp-reliable-adapter
The final command starts the official MCP Python SDK's stdio transport. A client can configure
the command directly; set ADAPTER_DB_PATH when the database should live elsewhere:
{
"mcpServers": {
"reliable-support": {
"command": "/absolute/path/.venv/bin/mcp-reliable-adapter",
"env": {"ADAPTER_DB_PATH": "/absolute/path/adapter.db"}
}
}
}
Tools
submit_support_ticket
Inputs: subject, description, and a caller-generated idempotency_key. It commits a ticket,
outbox item, and audit event in one local transaction and returns a stable ticket_id. Repeating
the same payload and key returns the original ticket. Reusing the key for a different payload
returns a conflict instead of silently conflating two requests.
get_delivery_status
Input: ticket_id. It advances due demo deliveries, then returns pending, delivered,
dead_letter, or not_found, plus delivery metadata when available.
Local demo without an MCP client
python - <<'PY'
from pathlib import Path
from tempfile import TemporaryDirectory
from mcp_reliable_adapter import FakeSupportSaaS, ReliableAdapter
with TemporaryDirectory() as directory:
adapter = ReliableAdapter(Path(directory) / "demo.db", FakeSupportSaaS(failures_before_success=1))
ticket = adapter.submit_support_ticket(
subject="Synthetic demo",
description="No real customer data.",
idempotency_key="demo-001",
)
adapter.process_due() # simulated outage; retry scheduled
print(adapter.get_delivery_status(ticket["ticket_id"]))
print(adapter.get_audit_trail(ticket["ticket_id"]))
PY
Guarantees and failure semantics
- Durable acceptance: the tool returns only after the ticket, outbox item, and first audit record commit together.
- Same-key consistency: a key identifies one canonical request body; conflicting reuse fails.
- At-least-once delivery attempts: claimed work is requeued on startup, so a crash does not strand it permanently.
- Effectively-once downstream creation—conditional: duplicate network attempts produce one logical ticket only if the downstream system honors the forwarded idempotency key.
- Bounded retrying: exponential delay is capped, the attempt budget is finite, and exhausted
work is visible as
dead_letterrather than looping forever. - Auditability: acceptance, duplicate submissions, retry decisions, successful delivery, and dead-letter transitions are written as insert-only events by the application. SQLite does not make the table tamper-evident; a process with direct database access can still alter it.
Limitations and production path
- The bundled SaaS is an in-memory fake; replace it with an authenticated HTTP adapter, explicit timeouts, response classification, and safe credential injection.
- The demo processes due work during a status call. A real deployment should run a supervised worker independently of MCP request traffic.
- SQLite is appropriate for a single-host example. Multiple workers need stronger claiming/lease
semantics; a production service would commonly use PostgreSQL
FOR UPDATE SKIP LOCKED. - There is a small crash window after the SaaS accepts a request but before local success commits. The downstream idempotency contract is therefore essential.
- Restart recovery immediately requeues every
processingitem. A multi-process deployment needs expiring leases so one live worker's claim is not stolen. - The audit trail has no retention policy, tamper-evident signatures, or PII redaction layer.
- Authentication, authorization, rate limiting, observability export, schema migrations, and operator-driven dead-letter replay are intentionally outside this compact example.
- Tool inputs are intentionally small demo strings but are not size-limited. Do not expose this server to untrusted clients without authentication, authorization, input limits, and resource quotas.
Tests
The ten focused test scenarios cover:
- identical idempotent submissions;
- conflicting key reuse;
- successful delivery and audit state;
- scheduled exponential backoff;
- retry exhaustion and dead-letter state;
- persistence and recovery after process restart;
- stale concurrent claims respecting attempt counts and retry deadlines;
- invalid retry configuration;
- rejection of SQLite's connection-local
:memory:mode; - generated MCP input/output schema compatibility.
Español (resumen)
Este proyecto muestra cómo aceptar una solicitud MCP de forma durable antes de llamar a un SaaS inestable. La solicitud y el mensaje de salida se guardan juntos en SQLite; luego un worker intenta la entrega con la misma clave de idempotencia. Los fallos temporales generan reintentos con espera exponencial y límite, y los fallos agotados quedan visibles en una cola muerta. El historial registra cada transición. El alcance es educativo: para producción faltan autenticación, un worker separado, leases multiworker, observabilidad y políticas de datos.
See PROVENANCE.md for the clean-room statement and SECURITY.md for the demo's trust boundary. Licensed under MIT.
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