Corebee -- AI Customer Support Plugin for Claude Code

Corebee is an AI-powered customer support platform with conversations, knowledge base, contact management, analytics, and multi-channel support. This plugin gives Claude full operational control over a Corebee workspace through 10 skills, 4 specialized agents, 4 slash commands, and a hook system for guardrails -- making it the most comprehensive support operations plugin available for Claude Code and Claude.ai.

Quick Start

Claude Code: install the plugin (recommended)

/plugin marketplace add jonny-1812/corebee-mcp-skills
/plugin install corebee@corebee

Then run /mcp and approve the Corebee OAuth login. No keys to paste. OAuth is discovered automatically. You get the hosted MCP server plus 10 skills, 4 agents, and 4 commands.

Claude Code: just the MCP server (no plugin)

claude mcp add --transport http corebee https://corebee.ai/api/v1/mcp/stream

Claude.ai (Web)

Add Corebee as a remote MCP connector:

1. Open Settings > Integrations
2. Click Add Integration
3. Enter the server URL: https://corebee.ai/api/v1/mcp/stream
4. Complete the OAuth authorization flow

No Corebee account yet?

Run /corebee:signup, or just tell your agent: "Set up Corebee AI customer support for my product, start the free trial." The bundled agent-signup skill signs you up via https://corebee.ai/api/auth/agent-signup: you approve one email (with a pairing phrase), and your agent gets back a scoped API key, your org, and a ready-to-paste widget snippet. No dashboard, no browser login. 14-day trial, no card. That same key then drives every tool in this plugin. Full agent flow: https://corebee.ai/for-ai-agents · https://corebee.ai/llms.txt

What's Included

Component	Count	Description
Skills	10	Guided workflows for common support operations (incl. agent-native signup)
Agents	4	Specialized sub-agents for delegated analysis and action
Commands	4	Slash commands for quick, frequent tasks (incl. /corebee:signup)
Hooks	5	Guardrail scripts that validate, warn, and log tool usage
Settings	6	Configurable defaults shared across all skills

Skills

Skills are structured workflows that guide Claude through multi-step support operations using the MCP tools.

Skill	Description	Example Triggers
agent-signup	Create a brand new Corebee account from the terminal. One email approval, then returns a scoped key, workspace, and widget snippet	"Set up Corebee", "Start the free trial"
inbox-triage	Prioritize open conversations by urgency, suggest assignments, auto-assign with confirmation	"Triage my inbox", "What needs attention?"
weekly-report	Generate a full support report with KPIs, team rankings, channel breakdown, and trends	"Weekly report", "How did we do last week?"
contact-onboard	Add contacts with duplicate detection, bulk import, updates, and contextual notes	"Add John Smith john@acme.com", "Onboard these 5 contacts"
knowledge-manager	List sources, add URLs, search content, audit coverage gaps, view indexing stats	"What's in my KB?", "Add https://docs.acme.com"
widget-customizer	Configure chat widget colors, bot name, position, welcome message, and pre-chat form	"Make the widget blue", "Set bot name to Bee"
escalation-manager	Detect urgent conversations, assign to the best agent, log escalation notes, draft responses	"Escalate conversation 123", "Scan for anything urgent"
team-workload	Analyze agent capacity, detect overload, rebalance conversation assignments	"Show team workload", "Rebalance the queue"
metrics-compare	Compare support metrics between two periods with percentage deltas and trend analysis	"Compare this week to last week", "Is response time improving?"
customer-360	Build a unified customer profile from contacts, conversations, notes, and KB articles	"Tell me about john@acme.com", "Prepare me for a call with Acme"

Agents

Agents are specialized sub-agents that Claude delegates to for focused tasks. Each agent has a defined toolset and methodology.

Agent	Role	Tools	Delegated When
support-analyst	Read-only analytics with a 5-step analysis methodology (collect, compare, correlate, conclude, recommend)	5	User asks for deep metric analysis, trend explanations, or data-driven recommendations
conversation-helper	Conversation lifecycle management with tone detection, KB-backed replies, and batch processing	9	User wants to draft replies, review threads, close tickets, or manage assignments
kb-optimizer	Knowledge base gap analysis by cross-referencing conversations with KB content	7	User wants to find what the AI cannot answer, identify outdated content, or improve KB coverage
sla-monitor	SLA compliance monitoring with per-agent compliance rates and corrective action suggestions	7	User wants to check for SLA breaches, identify at-risk conversations, or monitor response times

Commands

Commands are lightweight slash-command shortcuts for frequent operations.

Command	Usage	What It Does
/corebee:signup	Run directly	Creates a brand new Corebee account from your terminal, then hands back your chat widget snippet and provisioned workspace
/corebee:triage	Run directly	Quick inbox triage -- classifies conversations as urgent, stale, or active and suggests assignments
/corebee:report	Run directly	Generates a weekly support report with overview KPIs, team performance table, channel breakdown, and trends
/corebee:kb-status	Run directly	Audits knowledge base health -- counts sources by status, flags errors and empty sources, recommends fixes

Hooks

Hooks are shell scripts that run automatically before or after specific tool calls, adding guardrails to support operations.

Hook	Trigger	Behavior
validate-reply.sh	Before reply_to_conversation	Blocks empty replies, replies under 10 characters, and replies over 5,000 characters
warn-destructive.sh	Before delete_* or close_*	Displays a warning describing the destructive action about to be taken
remind-resolution-note.sh	After close_conversation	Reminds the user to add a resolution note to the contact record
confirm-assignment.sh	After assign_conversation	Confirms the assignment and suggests checking team workload for balanced distribution
log-agent-start.sh	On sub-agent delegation	Logs which agent is being delegated to for visibility

Settings

All skills share a common settings file (settings.json) with configurable defaults.

Setting	Type	Default	Description
default_period	string	this_week	Default time period for metrics and reports. Options: today, this_week, this_month, last_7_days, last_30_days
sla_threshold_hours	number	4	Hours before an unanswered conversation is flagged as SLA-breaching (range: 1-72)
auto_assign	boolean	false	Whether skills execute assignments without confirmation
report_format	string	markdown	Output format for reports. Options: markdown, plain_text
show_ids	boolean	false	Display internal UUIDs alongside human-readable names
timezone	string	UTC	IANA timezone for all timestamps and date calculations

MCP Server

Server URL: https://corebee.ai/api/v1/mcp/stream (Streamable HTTP, OAuth 2.1 auto-discovered)

The Corebee MCP server exposes 28 tools across 5 categories:

Category	Tools	Description
Conversations	5	List, view, reply, assign, and close support conversations
Contacts	6	Manage customer contacts -- search, create, update, delete, and add notes
Knowledge Base	6	Manage AI training data -- add URLs, search content, track indexing
Metrics	5	Dashboard KPIs, agent performance, channel analytics, trends, reports
Settings	6	Widget customization, team members, organization settings

All 28 tools are referenced by at least one skill or agent in this plugin.

Example Prompts

Inbox and triage:

• "Triage my inbox -- what needs attention?"
• "Auto-assign unassigned conversations"
• "Deep review the open tickets"

Reporting and analytics:

• "Give me a weekly report"
• "Compare this week to last week"
• "How is our response time trending?"
• "Executive summary for this month"

Conversations:

• "Draft a reply to conversation 456"
• "Close the resolved tickets with a summary"
• "Escalate this to Sarah -- it's urgent"
• "Scan for anything breaching SLA"

Contacts and customers:

• "Add a new contact: Maria Lopez, maria@startup.io, interested in Enterprise"
• "Customer 360 for john@acme.com"
• "Prepare me for a call with Acme Corp"

Knowledge base:

• "What's in my knowledge base?"
• "Add https://docs.acme.com/help to my KB"
• "Search my KB for refund policy"
• "Audit my knowledge base for gaps"

Team and workload:

• "Show team workload"
• "Who has bandwidth for a VIP escalation?"
• "Rebalance the queue -- James is overloaded"

Widget:

• "Make the widget teal and set the bot name to Bee"
• "Show current widget settings"

Authentication

The MCP server supports two authentication methods:

• OAuth 2.0 with PKCE and Dynamic Client Registration (RFC 7591) -- used automatically by Claude.ai and Claude Code
• API Key via X-API-Key header -- for programmatic access and custom integrations

License

MIT

Links

• Corebee -- AI Customer Support Platform
• MCP Specification -- Model Context Protocol