MCP Servers

Alex's Zendesk MCP Server

Enables interaction with Zendesk to manage tickets, retrieve ticket fields, comments, and priority based on SLA, as well as get unsolved tickets by agent name.

README

Alex's Zendesk MCP Server

A Model Context Protocol (MCP) server that utilizes the node-zendesk library.

Authorization

This server requires authorization for all endpoints except the health check. You can authenticate by adding the auth token to the server's URL, i.e. https://server-url.com/mcp?auth_token={your_auth_token}

Configuration

Create src/config.js with the following info

export const zendeskConfig = {
  username: 'your_username',
  token: 'your_zendesk_token',
  subdomain: 'your_subdomain'
};

Endpoints

/health - Health check (no auth required)
/mcp - MCP server endpoint (requires auth)
/sse - Server-sent events endpoint (requires auth)

Adding to Claude

{
  "mcpServers": {
    "Alexs Zendesk Server": {
      "command": "npx",
      "args": [
        "mcp-remote",
        "https://server-url.com/mcp?auth_token={your_auth_token} "
      ]
    }
  }
}

Available Tools

get_ticket_fields_by_id - Returns all ticket fields for a specified ticket ID
get_unsolved_ticket_ids_by_agent_name - Returns unsolved tickets assigned to an agent
get_ticket_comments - Get all comments for a specific ticket
get_ticket_priority - Calculate ticket priority based on SLA, age, response time, and status

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